Hospitality Management

As an investor, you expect your building to have a diversified service offer in order to make it appealing to your tenants. In addition to the services usually offered, you would like to include a wider range of services to meet users’ expectations and enhance their sense of pride and belonging in your building’s community. By meeting these expectations, it is possible to enhance tenants' well-being and consequently improve the overall performance of your assets.

Our Hospitality Manager solution helps to make your building attractive and measure the value creation provided by these services.

As an investor, using a Hospitality Manager enables you to create an ecosystem helpsing the users of your buildings to thrive. With the Hospitality Manager, we add a human and interpersonal dimension to the workspace. The Property Hospitality Manager can be present in the building every day and has the following main functions:

• TO ENSURE THE PROPER OPERATION OF BUILDING SERVICES;
• TO PROMOTE USER SATISFACTION;
• TO STRENGTHEN SOCIAL COHESION BY INTERACTING END-USERS;

To evaluate user satisfaction effectively, it is essential to appoint a designated individual within the building who will ensure daily monitoring of the services. This person, our Hospitality Manager, should verify that services are properly executed, adequately utilized, and appropriately tailored to users' needs. If necessary, he/she will have the authority to implement any necessary improvements to the services.

It should be noted, however, that the addition of new services is not an exact science, and user journeys evolve over time. Therefore, continuously measuring changes in employees' expectations in real-time is crucial.

Access to services using digital tools does not replace the human dimension, the one of the Hospitality Manager. 

The Hospitality Manager is in constant contact with occupiers and knows how to listen and provide feedback on each person's expectations. He/she is also part of a global approach implemented within BNP Paribas Real Estate Property Management. The Hospitality Manager works closely with the Property Manager. Together, they have an overview of the asset and can provide you with advice and assistance regarding services.

The hospitality manager, who serves as a reference point for the site's occupiers, complements the property manager.

For investors, the role of the Hospitality Manager is to ensure that the promise made to users regarding services is in line with the services actually provided. If your users are satisfied with the quality of your asset, why would they want to move to another building?

We help investors who want to be part of this innovative approach and make their building a place that is appreciated by its users. Your building should be able to provide a wide range of services, as we managed to do, as an example, with the METAL 57 project (HeadQuarter of BNP Paribas Real Estate).